Privacy Policy – How juan365com Protects Your Data

juan365com ("we", "us", "our", "the Platform") is an online gaming platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. We operate the website accessible at juan365com.net and all associated subdomains, mobile interfaces, and gaming services.

For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), juan365com acts as the Personal Information Controller (PIC) in respect of the personal data you provide when registering for and using our services. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices and ensuring compliance with applicable law.

This Privacy Policy applies to all users of the juan365com platform, including registered players, visitors who browse without registering, and individuals who contact our support team.

juan365com collects personal data in the following categories. We collect only what is necessary for the purposes described in this Policy.

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where strictly required by law or regulatory compliance (e.g., facial recognition for identity verification where mandated).

juan365com collects your personal data through the following channels:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automated technologies: When you browse or use the platform, we automatically collect technical data through cookies, server logs, and similar tracking technologies. See Section 7 for details.
• Third-party sources: We may receive data about you from identity verification providers, payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), fraud prevention services, and analytics partners — all of whom are bound by confidentiality obligations.
• Publicly available sources: In limited circumstances, we may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

juan365com uses your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the juan365com platform.
• Service delivery: To process deposits and withdrawals, credit winnings, apply bonuses, and provide access to all gaming services including live casino, slots, bingo, sports betting, and golf.
• Legal and regulatory compliance: To fulfill our obligations under Philippine gaming regulations, anti-money laundering (AML) laws, and the Data Privacy Act of 2012. This includes KYC verification and transaction monitoring.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the platform and its users.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support services.
• Responsible gaming: To monitor gaming patterns, enforce self-exclusion requests, and provide responsible gaming tools in accordance with our Responsible Gaming Policy.
• Marketing and promotions: To send you relevant promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns, conduct A/B testing, and improve the overall user experience on the juan365com platform.

Under the Philippine Data Privacy Act of 2012 (RA 10173), juan365com processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the user agreement you enter into when registering an account — including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML obligations, gaming regulatory requirements, and tax reporting.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and optional data collection. You may withdraw consent at any time without affecting the lawfulness of prior processing.

juan365com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML compliance services used to verify your identity and screen against sanctions lists.
• Game content providers: Licensed game studios and software providers whose games are hosted on the juan365com platform. These providers may receive anonymized session data for technical purposes.
• Regulatory authorities: Philippine government agencies, including PAGCOR and the Anti-Money Laundering Council (AMLC), where disclosure is required by law or regulatory order.
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection vendors who process data on our behalf under strict contractual data processing agreements.
• Professional advisors: Legal counsel, auditors, and accountants, where necessary for the conduct of our business and subject to professional confidentiality obligations.

juan365com uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze usage patterns. The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics cookies: Used to collect anonymized data about how users interact with the platform, helping us identify areas for improvement. This data does not identify you personally.
• Marketing cookies: Used to deliver relevant promotional content based on your activity on the platform. These are only set where you have provided consent.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may impair your ability to use certain features of the juan365com platform, including login and payment processing.

juan365com retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with Philippine AML regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming history and session data is retained for two (2) years from the date of the session.
• Marketing preference data is retained until you withdraw consent or request deletion, whichever is earlier.
• Support communications are retained for two (2) years from the date of the last interaction.

When personal data is no longer required, it is securely deleted or anonymized in accordance with our data retention and disposal procedures.

juan365com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the juan365com platform.
• AES-256 encryption for sensitive data stored in our databases, including financial information and identity documents.
• Multi-factor authentication (MFA) options for player accounts to prevent unauthorized access.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent necessary for their role.
• 24/7 security monitoring and automated threat detection systems.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, juan365com will notify you and the National Privacy Commission (NPC) in accordance with the requirements of RA 10173 and its implementing rules.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by juan365com:

• Right to be informed: You have the right to be informed of how your personal data is being collected and processed, including the purposes of processing and the identity of any third parties with whom your data is shared.
• Right to access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within 15 business days. We may need to verify your identity before processing your request.

The juan365com platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage user will be forfeited. If you believe a minor has registered on the platform, please contact our support team immediately.

In the course of operating the juan365com platform, your personal data may be transferred to and processed in countries outside the Philippines — for example, where our cloud infrastructure providers or game content partners are located. When such transfers occur, juan365com ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.

These safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries recognized as providing an adequate level of data protection. By using the juan365com platform, you consent to such cross-border transfers subject to these safeguards.

juan365com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the "Last updated" date at the top of this page and, where practicable, notify registered users via email or platform notification.

Your continued use of the juan365com platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by juan365com, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response. The NPC is the government body responsible for administering and implementing RA 10173.